What you need to know about the Salesforce Order Management OMS

80% of customers consider that the experience offered by a company is just as important as its products*. As such, vendors owe it to customers to offer flawless service, thus boosting satisfaction and loyalty. This is precisely what the Salesforce Order Management platform intends to focus on.

Salesforce Order Management is an advanced order management system integrated to the Salesforce ecosystem. Specially designed to align with the Salesforce Commerce Cloud solution, this OMS helps vendors manage their online activities as easily as possible, and to offer their customers a comprehensive, smooth and fully satisfactory purchasing experience. The tool covers order management, processing, stock levels, payments, business processes, invoices, after-sales services and returns.

Based on the developer’s ecosystem, Salesforce Order Management enables users to benefit from countless advantages:

a robust and technically safe Cloud infrastructure (resulting from two decades of expertise in SaaS solutions);
an SaaS architecture offering automatic updates several times a year;
a solution that draws benefits from Salesforce tools, namely its powerful CRM;
boosted flexibility, driven by the Salesforce mother platform fitted with API-first functionalities;
infinite interface customisation possibilities;
a substantial application library (AppExchange), thanks to which the solution’s functionalities can be expanded according to the supply chain’s needs;
a platform assisted by artificial intelligence systems;
full visualisation of the supply chain;
workflows to be constructed yourself using an intuitive developer;
a tool made for international sales, with 35 possible languages and a large number of currencies.

It should however be noted that Salesforce Order Management is not included in the Salesforce Commerce Cloud subscription, and that additional fees apply for every order.

In a nutshell, Salesforce Order Management is ideal for efficiently processing your orders and returns, throughout all sales channels, and ensures enhanced customer satisfaction.

(*) https://help.salesforce.com/articleView?id=000355556&language=fr&mode=1&type=1