How Fluidra gained a 360º view of its distribution channels

Fluidra is a leading multinational group in the development of services and products for the residential and commercial pool market with a mission to create a seamless and personalized experience. It operates in more than 47 countries and has a team of more than 6,500 employees.

In fact, the company has more than 140 sales offices and more than 36 production centers globally. This platform makes it possible for Fluidra to offer such a wide variety of products by region, pool and customer.

Challenges and goals

Fluidra faced the challenge of managing a wide range of products for a variety of customers with specific needs, and understanding how its more than 10 brands were perceived in the market. With the growth of e-commerce and increased end-user interaction in this channel, accessing reviews and ratings had become more difficult. This was a time- and resource-consuming challenge, so Fluidra chose to implement NetMonitor, which allowed them to more quickly activate relevant market information in this online sales environment.

The solution provided by Lengow's NetMonitor product

NetMonitor provides Fluidra with key information on the perception of its products, facilitating quick access to data on end-consumer interaction. Through its Big Data analysis, NetMonitor not only offers product ratings, but also detailed opinions from users, which is fundamental for the brand. In addition, it has a notification system to monitor changes in stock availability in online channels. The NetMonitor BI (Business Intelligence) module centralises and optimises this data, improving the quality and quantity of the information available to Fluidra.

• The implementation of NetMonitor has allowed Fluidra to easily collect and analyse key information about its products in online channels, saving time and effort.

• Thanks to this tool, Fluidra can make more agile decisions and focus resources on strategies that optimise its online business.

• The commercial department has been one of the biggest beneficiaries, improving the personalisation of its offer by accessing valuable data such as stock availability and end-user interaction.

Fluidra's success with NetMonitor:

Testimonial